What West Hartford Homeowners Say About Hearthstone Chimney Co.
We’ve been sweeping chimneys in West Hartford since 1984. In 42 years, you learn that a good reputation isn’t built on one job - it’s built on showing up when you say you will, doing work that doesn’t need a callback, and standing behind it if something’s off. The reviews below come from neighbors we’ve worked for across West Hartford and nearby towns. They’re specific about what we did, because that’s what matters when you’re choosing someone to work on your home.
Recent Reviews
“They found a cracked flue liner during our sweep that the previous company never mentioned. Russell walked me through the camera footage, showed me exactly where the gap was, and explained why it mattered for carbon monoxide. No pushy sales pitch - just the photos and a straight answer. We scheduled the HeatShield repair for the following week.”
- Daniel P., Elmwood, West Hartford
“I’ve got an 1890s Colonial in West Hartford Center with a fireplace we actually use. Called in October because the draft was terrible and smoke was backing up into the living room. They cleared a massive creosote buildup, found a bird’s nest in the flue, and installed a Gelco cap the same visit. Fireplace’s been perfect all winter. Most jobs in a single visit - they weren’t kidding.”
- Sarah A., West Hartford Center
“Second opinion saved me over $2,000. Another company said I needed a full liner replacement. Hearthstone’s camera inspection showed the liner was sound - just a damaged section near the top. They patched it with a DuraFlex connector, showed me before-and-after photos, and the total came in at a fraction of what I was quoted elsewhere. A square deal, no surprises on the bill.”
- Carlos S., Charter Oak, West Hartford
“Our chimney hadn’t been swept in six years. I was embarrassed about the creosote, but the technician just got to work - no judgment, no upsell. He did find that the crown had some spalling from all the freeze-thaw cycles we get in West Hartford. Showed me the photos, explained it wasn’t urgent but would get worse, and gave me a price to fix it when I’m ready. No pressure.”
- Destiny G., Buena Vista, West Hartford
“Called at 8 PM on a Sunday because I smelled something acrid from the fireplace after the first cold snap. Live person answered - not a voicemail, not a callback queue. They had someone out Tuesday morning. Turned out to be glazed creosote that was starting to off-gas. Could’ve been a chimney fire waiting to happen. The technician was uniformed, background-checked, and walked me through everything. Done right - and they stand behind it.”
- Daniel P., Elmwood, West Hartford
“The 90-Day Done Right Promise actually means something here. We had a new cap installed in November, and in January I noticed a small gap where water was getting in. Called them, they came back the next day, adjusted the fit, and sealed it properly. No paperwork, no arguing, no charge. Russell said ‘if it’s not right, we make it right’ - and he meant it. That’s rare in this business.”
- Sarah A., West Hartford Center
Why Customers Trust Us
Every review above points to the same thing: West Hartford homeowners want someone who’ll tell them the truth, show them the evidence, and fix what’s actually broken. That’s what we’ve done for 42 years, and it’s why we plan to be here for 30 more.
Our Level-2 camera inspections end with photos you can see and a plain-English verdict - documented like an engineer, explained like a craftsman. We work exclusively with professional-grade brands: DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. No builder-grade substitutes that fail in five years. Our technicians are background-checked and uniformed, and most jobs are completed in a single visit. The price we quote is the price on the invoice - a square deal, no surprises on the bill.
The 90-Day Done Right Promise governs everything we do. If it’s not right, we come back and make it right. In writing, no arguing. That’s the Keystone Standard: Krafted right, Every time, Your home first, Standing behind it.
We’re not the cheapest chimney sweep in West Hartford. We’re the one you call when you want it done once and done properly. Call (860) 743-1516 to schedule your inspection or sweep. A live person answers every call, 24 hours a day, 7 days a week - every day, every hour.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving West Hartford since 1984.